Privacy Statement

A. General Information

When does this Privacy Statement apply? This Privacy Statement applies to Personal Data that you provide to PDAgroup or which is derived from the Personal Data as outlined below.

Data Controller. The data controller of pdagroup.net (and its subdomains, such as sap.events.pdagroup.net or others) is PDAgroup GmbH, Rennweg 1, 6020 Innsbruck, Austria (“PDAgroup”, “We”, “Us”, “Our”). Where a registration form is presented on this website. The PDAgroup’s data protection coordinator is Andreas Langer ().

What does PDAgroup do with my Personal Data? PDAgroup will process the Personal Data provided hereunder only as set out in this Privacy Statement. Further information can be found in Sections B. and C. below. Where the processing of your Personal Data is based on a statutory permission, you can find information on which Personal Data PDAgroup is processing or using for which purposes in Section B below. Where consent for the processing of your Personal Data is required you can find further information in Section C. below.

Duration of processing of Personal Data. Where PDAgroup is processing and using your Personal Data as permitted by law (see B. below) or under your consent (see C. below), we will store your Personal Data (i) only for as long as is required to fulfil the purposes set out below or (ii) until you object to PDAgroup’s use of your Personal Data (where PDAgroup has a legitimate interest in using your Personal Data), or (iii) until you withdraw your consent (where you consented to PDAgroup using your Personal Data). However, where PDAgroup is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for PDAgroup to assert or defend against legal claims, PDAgroup will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.

Why am I required to provide Personal Data? As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which PDAgroup cannot take action without certain Personal Data, for example because this Personal Data is required to process your registration to an event or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for PDAgroup to provide you with what you request without the relevant Personal Data.

Where will my Personal Data be processed? As a service provider to large organizations, PDAgroup has affiliates and third-party service providers within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever PDAgroup is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, PDAgroup may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Standard Contractual Clauses (according to EU Commission Decision 87/2010/EC or any future replacement) in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA. You may obtain a redacted copy (from which commercial information and information that is not relevant has been removed) of such Standard Contractual Clauses by sending a request to .

Data subjects’ rights. You can request from PDAgroup at any time information about which Personal Data PDAgroup processes about you and the correction or deletion of such Personal Data. Please note, however, that PDAgroup can delete your Personal Data only if there is no statutory obligation or prevailing right of PDAgroup to retain it. Kindly note that if you request that PDAgroup delete your Personal Data, you will not be able to continue to use any service that requires PDAgroup’s use of your Personal Data.

If PDAgroup uses your Personal Data based on your consent or to perform a contract with you, you may further request from PDAgroup a copy of the Personal Data that you have provided to PDAgroup. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. PDAgroup will carefully consider your request and discuss with you how it can best fulfill it.

Furthermore, you can request from PDAgroup that PDAgroup restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data PDAgroup has about you is incorrect, (but only for as long as PDAgroup requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for PDAgroup processing your Personal Data and you demand that PDAgroup restricts your Personal Data from further processing, (iii) PDAgroup no longer requires your Personal Data but you claim that you require PDAgroup to retain such data in order to claim or exercise legal rights or to defend against third party claims or (iv) in case you object to the processing of your Personal Data by PDAgroup (based on PDAgroup’s legitimate interest as further set out in B. below) for as long as it is required to review as to whether PDAgroup has a prevailing interest or legal obligation in processing your Personal Data.

Please direct any such request to .

Right to lodge a complaint. If you believe that PDAgroup is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which PDAgroup has its registered seat.

Use of this website by children. This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.

Links to other websites. This website may contain links to foreign (meaning non-PDAgroup companies) websites. PDAgroup is not responsible for the privacy practices or the content of websites outside the PDAgroup. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.

 

B. Where PDAgroup uses My Personal Data based on the Law

In the following cases, PDAgroup is permitted to process your Personal Data under the applicable data protection law.

Providing the requested goods or services. If you order goods or services from PDAgroup (for example registering to an event or participating in a validation program), PDAgroup will use the Personal Data that you enter into the order or registration form (usually (a subset of) your name, (email) address, telephone number, company name and address, invoicing name and address, purchase order numbers and instructions for payment, your job title and role, your S-user ID, your preferred breakout- session attendance, your dietary wishes, e-mail address of the responsible accounting department or person, your provided indication of your product knowledge in software solutions and sales and presales techniques) only to process your order or to provide the requested goods or service. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you with delivery and billing information and to process or provide feedback and support. This may also include conversation data through contact forms, emails, or telephone. If you order goods or services which we organize for our customers (such as, for example, SAP), the data you entered will be forwarded to the customer and the stakeholders required in order to provide the requested goods or services. If the requested goods or services are chargeable and you chose to pay by credit card, we may forward your provided data to our service payment provider. In this Privacy Statement, “goods and services” includes (access to) PDAgroup’s web services, offerings, contests, sweepstakes, other content, non-marketing related newsletters, whitepapers, tutorials, trainings, events and validation programs.

If you participate in tutorials, trainings or validation programs provided by PDAgroup or one of our customers, PDAgroup may also track your learning or validation progress in order to make this information available to you. We may also add additional information to your data (usually (a subset of) your S-User ID, your SAP Partner ID, the release, Solution Category and Solution you wish to do a validation for and how you performed during the assessment). Furthermore, we communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your registration, to send you an invoice or credit note, to send you a notice of payments, to send you logistical information about the product or service you have bought or registered for, to send you an e-mail in which we ask for your feedback, to send you an acknowledgement of successful completion and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship. With regard to marketing-related types of communication (i.e. emails and phone calls), PDAgroup will (i) where legally required only provide you with such information after you have opted in and (ii) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us. You can opt out of these at any time by sending an e-mail to .

Ensuring compliance. PDAgroup and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, PDAgroup is required to take measures to prevent entities, organizations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through PDAgroup’s websites or other delivery channels controlled by PDAgroup. This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to PDAgroup’s services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match.

PDAgroup’s legitimate interest. Each of the use cases below constitutes a legitimate interest of PDAgroup to process or use your Personal Data. If you do not agree with this approach, you may object against PDAgroup’s processing or use of your Personal Data as set out below.

Questionnaires and surveys. PDAgroup may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, PDAgroup may use such Personal Data to improve its products and services.

Creation of anonymized data sets. PDAgroup may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its products and services.
Recording of calls, webinars and chats for quality improvement purposes. In case of telephone calls, webinars or chat sessions, PDAgroup may record such calls or webinars (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of PDAgroup’s services.

In order to keep you up-to-date/request feedback. Within an existing business relationship between you and PDAgroup, PDAgroup may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already purchased or used from PDAgroup. Furthermore, where you have attended a webinar, seminar or event of PDAgroup or its business partners or purchased products or services from PDAgroup, PDAgroup may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product or service.

Right to object. You may object to PDAgroup using Personal Data for the above purposes at any time by unsubscribing at . If you do so, PDAgroup will cease using your Personal Data for the above purposes (that is to say, under a legitimate interest set out above) and remove it from its systems unless PDAgroup is permitted to use such Personal Data for another purpose set out in this Privacy Statement or PDAgroup determines and demonstrates a compelling legitimate interest to continue processing your Personal Data.

C. Where PDAgroup uses My Personal Data based on My Consent

In the following cases PDAgroup will only use your Personal Data as further detailed below after you have granted your prior consent into the relevant processing operations. Therefore, each information about a processing operation with regard to Personal Data is linked to one consent statement in the Consent Resource Center. If you want to see your already given consents, please contact .

News about PDAgroup’s Products and Services. Subject to a respective provision and your consent, PDAgroup may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with PDAgroup (prior purchases, participation in webinars, seminars, or events or the use of (web) services) in order to keep you up to date on the latest product announcements, software updates, software upgrades, special offers, and other information about PDAgroup’s software and services (including marketing-related newsletters) as well as events of PDAgroup and in order to display relevant content on PDAgroup’s websites.

Creating user profiles. PDAgroup offers you the option to use its web offerings including forums, blogs, and networks linked to the PDAgroup website that require you to register and create a user profile. User profiles provide the option to display personal information about you to other users, including but not limited to your name, photo, social media accounts, postal or email address, or both, telephone number, personal interests, skills, and basic information about your company.

These profiles may relate to a single web offering of PDAgroup. It is, however, always your choice which of these additional web offerings you use and your Personal Data is only forwarded to them once you initially access them. Kindly note that without your consent for PDAgroup to create such user profiles PDAgroup will not be in a position to offer such services to you where your consent is a statutory requirement that PDAgroup can provide these services to you.

Within any web offering, beyond the mere provision of access your profile is used to personalize interaction with other users (for example, by way of messaging or follow functionality) and by PDAgroup to foster the quality of communication and collaboration through such offerings and for PDAgroup to provide gamification elements (gamification is the process of taking something that already exists, such as a website, an enterprise application, or an online community, and integrating game mechanics into it to motivate participation, engagement, and loyalty). To the greatest extent supported by the relevant web offering, you can use the functionality of the relevant web offering to determine which information you want to share.

Special categories of Personal Data. In connection with the registration for and provision of access to an event or seminar, PDAgroup may ask for information about your special dietary wishes throughout the event. Any such use of information is based on the consent you grant hereunder and we consider these as your personal preference, not as health-related information.

Event profiling. If you register for an event, seminar, webinar or participate in a validation program of PDAgroup or our customers, PDAgroup may share basic participant information (your name, company, country, S-User ID and email address) with our customer, other participants and staff of the event, seminar, webinar or validation program for the purpose of communication and the exchange of ideas. A list with your basic data will be visible and accessible for all participants in the class room for the purpose of signing and confirming the attendance of each individual. Name badges will be laid out and displayed openly to all participants, staff of the location and passers-by (such as for example hotel guests or facility employees), which include basic and logistical information (such as your name, company, your attendance in breakout sessions).

Revocation of a consent granted hereunder. You may at any time withdraw a consent granted hereunder by unsubscribing at . In case of withdrawal, PDAgroup will not process Personal Data subject to this consent any longer unless legally required to do so. In case PDAgroup is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by PDAgroup up to the point in time of your withdrawal. Furthermore, if your use of an PDAgroup offering requires your prior consent, PDAgroup will not be (any longer) able to provide the relevant service, offer or event to you after your revocation.

D. Cookies

This Website uses cookies to improve the user experience and ensure that it is functioning effectively. This Cookie Notice is part of our Privacy Statement.

In order to provide you with a more personalized and responsive service, we need to remember and store information about how you use this Website. This is done using small text files called cookies. Cookies contain small amounts of information and are downloaded to your computer or other device by a server for this Website. Your web browser then sends these cookies back to this Website on each subsequent visit so that it can recognize you and remember things like your user preferences. You can find more detailed information about cookies and how they work at http://www.aboutcookies.org/.

Whenever you use this Website, information may be collected through the use of cookies and other technologies. By using this Website, you agree to our use of cookies as described in this Cookie Notice and also to the use of cookies on the other country, regional or practice specific websites contained in pdagroup.net that you may visit, as described in their accompanying cookie notices.

What do we use cookies for? Some of the cookies we use are necessary to enable you to move around the Website and use its features such as accessing secure areas that may contain content for registered users.

We also use functional cookies to record information about the choices you have made and to allow us to tailor this Website to our users; for example, to remember your language or region or that you have already completed a survey. This information is usually anonymized and is not used for any purpose unrelated to this Website.

We or our service providers also use analytic services to help us understand how effective our content is, what interests our users have, and to improve how this Website works. In addition, we use web beacons, tracking pixels and similar services to understand more about the visitors to this Website, and to count visitor numbers and performance cookies to track how many individual users access this Website and how often. This information is used for statistical purposes and to improve how this Website works and it is not our intention to use such information to personally identify any user. Information on how to control these analytics cookies is set forth below, in Managing Analytics Cookies.

Please contact us if you would like more detailed information on the cookies we use.

When you visit our website, some or all of the following types of cookies may be set on your device.

Cookie Type  Description 
Essential website cookies These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.
Analytics cookies These cookies help us understand how our website is being used, how effective marketing campaigns are, and help us customize and improve our websites for you.
Advertising cookies These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, selecting advertisements that are based on your interests and measuring the number of ads displayed and their performance, such as how many people clicked on a given ad.
Social networking cookies These cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes too.

How to control cookies? By using this Website, you agree that we can place cookies on your computer or device as explained above. However, you can control and manage cookies in various ways. Please bear in mind that removing or blocking cookies can affect your user experience and parts of this Website may no longer be fully accessible.

Browser controls: Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set. You cannot remove or block web beacons, as they form part of the content of the web pages rather than placing information on your computer. However, because they work in conjunction with cookies, turning off cookies will prevent web beacons from tracking your user activity. The web beacon will then only record an anonymous visit. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

Managing Analytics cookies: You can opt-out of having your anonymized browsing activity within websites recorded by analytics cookies. We use the following service providers and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on following links:

Adobe: http://www.adobe.com/privacy/opt-out.html
Google Analytics: http://www.google.com/analytics/learn/privacy.html

Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

Managing Local Shared Objects or Flash Cookies: A local shared object or flash cookie is like most other browser cookies except that it can store additional types of information. These cookies cannot be controlled using the mechanisms listed above. Some parts of this Website use these types of cookies to store user preferences for media player functionality and without them, some video content may not play properly. These cookies can be controlled manually by visiting the Adobe website. http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Social buttons: We use ‘social buttons’ to enable our users to share or bookmark web pages. These are buttons for third party social media sites. Through these social buttons, these sites may log information about your activities on the Internet, including on this Website. Please review the respective terms of use and privacy policies of these sites to understand exactly how they use your information and to find out how to opt-out, or delete, such information.

External web services: We sometimes use external web services on this Website to display content within the web pages of this Website, for example to display images, show videos or run polls. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your use of this embedded content.

Email Communications: We may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications we send to you so that we can make our communications more helpful and interesting. If you do not wish us to confirm whether you have opened, clicked on or forwarded our communications, you will need to unsubscribe, as it is not possible for us to send these emails without tracking enabled. Registered subscribers can update their communication preferences at any time by contacting us, or you can unsubscribe following the instructions in the individual email communications you receive from us.

We may modify or amend this Cookie Notice from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended Cookie Notice shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Cookie Notice to be informed about how we are using cookies.

Consent Resource Center

Consent Statement Personal Data Processing Operation
I give my consent that my personal data is being used and acknowledge that I can revoke this approval at any time by sending an e-mail to .

Special categories of Personal Data

In connection with the registration for and provision of access to an event or seminar, PDAgroup may ask for information about your special dietary wishes throughout the event. Any such use of information is based on the consent you grant hereunder and we consider these as your personal preference, not as health-related information.

Event profiling

If you register for an event, seminar, webinar or participate in a validation program of PDAgroup or our customers, PDAgroup may share basic participant information (your name, company, country, S-User ID and email address) with our customer, other participants and staff of the event, seminar, webinar or validation program for the purpose of communication and the exchange of ideas. A list with your basic data will be visible and accessible for all participants in the class room for the purpose of signing and confirming the attendance of each individual. Name badges will be laid out and displayed openly to all participants, staff of the location and passers-by (such as for example hotel guests or facility employees), which include basic and logistical information (such as your name, company, your attendance in breakout sessions).

Confirmation of Newsletter opt-in E-Mail, which is sent immediately after subscribing. You can unsubscribe from our Newsletter at any time by clicking the link provided at the bottom of every newsletter.

News about PDAgroup’s Products and Services

PDAgroup may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with PDAgroup (prior purchases, participation in webinars, seminars, or events or the use of (web) services) in order to keep you up to date on the latest product announcements, software updates, software upgrades, special offers, and other information about PDAgroup’s software and services (including marketing-related newsletters) as well as events of PDAgroup and in order to display relevant content on PDAgroup’s websites.

Wir nutzen Cookies auf unserer Website. Einige von ihnen sind essenziell für den Betrieb der Seite, während andere uns helfen, diese Website und die Nutzererfahrung zu verbessern (Tracking Cookies). Sie können selbst entscheiden, ob Sie die Cookies zulassen möchten. Bitte beachten Sie, dass bei einer Ablehnung womöglich nicht mehr alle Funktionalitäten der Seite zur Verfügung stehen.